Shipping policy

Last updated September 5, 20256

Order Processing Times

In-stock items generally ship within 3–7 business days unless otherwise stated on the product page.

Custom, handmade, or built-to-order items (such as suspension components or alignment kits) may require 1–2 weeks before shipping.

If an item requires additional lead time, it will be noted on the product page or communicated directly to you after purchase.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address, item weight, and package size.

Some oversized, heavy, or option-dependent products may require additional freight or handling charges. If this applies to your order, we will contact you before shipment for confirmation.

By placing an order, you authorize KPOffroad to charge your payment method for the product cost, applicable taxes, and any associated shipping or freight fees.

Shipping Methods

Orders are shipped via major carriers such as USPS, UPS, or freight carriers depending on the size and weight of the items.

We do not guarantee carrier selection; the method is chosen based on the most efficient option for your order.

Tracking information will be provided via email once your order has shipped (when available).

Freight Shipping (Large / Oversized Items)

Some large or heavy products (e.g., full suspension kits, bump stop kits, fabricated parts) may require truck freight.

Freight shipments may include:

    • Appointment scheduling
    • Lift-gate service fees
    • Signature requirements
    • Delivery to commercial addresses when residential service is limited

We will reach out with details if your order requires freight shipping.

Shipping Locations

KPOffroad ships throughout the United States and Canada.

For all other international orders, please contact us prior to purchase for a custom shipping quote.

We reserve the right to cancel orders that cannot be shipped cost-effectively.

Delivery Issues & Delays

Once an order has shipped, delivery times are controlled by the carrier.

KPOffroad is not responsible for delays caused by weather, carrier disruptions, or incorrect shipping information provided at checkout.

If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply to resend the order.

Backorders & Split Shipments

If your order contains both in-stock and made-to-order items, we may ship items separately at our discretion.

You will be notified if any part of your order is on backorder or requires additional time.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product.

For lost or stolen packages marked as “delivered,” you will need to file a claim directly with the carrier. We will assist when possible, but carriers have final determination on replacements/refunds for lost shipments.

Order Changes & Cancellations

Orders may be changed or canceled before shipment.

Once an order has shipped, cancellations cannot be processed.

Custom-built or made-to-order items may not be eligible for cancellation once production has begun.

Contact Us

If you have any questions regarding shipping, freight quotes, or order status, reach out any time:

    • info@kpoffroad.com
    • (909) 758-1257