Refund policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please reach out to us at info@kpoffroad.com or (909) 758-1257 before beginning the return process. Any items which are returned to us without our knowledge may not receive a refund. Returns are subject to a 10% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned such as hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are subject to a 10% restocking fee.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at officialkpoffroad@gmail.com.
Sale items
Sale items can be returned for the sale price.
Exchanges/missing parts
We only replace items if they are defective, damaged, incorrect, or missing components. To begin this process, please contact us at info@kpoffroad.com or (909) 758-1257. For exchanges, please send your item to: 100 S Reservoir St. Unit C Pomona CA, 91766.
Order cancellations
If you have not received shipping info or communication from us you may be eligible to cancel your order. Orders cancelled before posted lead times may be subject to a 10% restocking fee. To begin this process, please reach out to us at info@kpoffroad.com or (909) 758-1257.
Shipping returns
To begin this process, please reach out to us at info@kpoffroad.com or (909) 758-1257. Eligible returns need to be mailed it to: 100 S Reservoir St. Unit C Pomona CA, 91766.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@kpoffroad.com or (909) 758-1257 for questions related to refunds and returns.